FAQs

Gifts

Do you offer assortments to give as gifts?

We don't offer gift wrapping yet. However, our assortments make wonderful gifts: you can add a note to your order — or write to us — and we'll gladly include a few words for the person you're giving it to. Discover them in the dedicated collection.

Storage

How should I store your products after opening?

It depends on the product. Common rule: keep them away from light and heat. The storage method and shelf life after opening are shown on each product's label and page.

Order

Can I report a problem with my order?

Of course. For any question about an order or a product, write to us or call us via our contact form: we'll find a solution quickly. For hygiene reasons, food items cannot be returned, except in the case of a defective product.

Shipping

What are the delivery times and shipping costs?

Your orders are prepared with care and shipped within 24 to 48 hours; delivery time then depends on the carrier. Shipping costs are calculated at checkout based on your choice: Mondial Relay pickup point from €4.80, free over €50; home delivery €9.90, reduced to €4.90 over €50.

Our products

I'm not familiar with these products — how do I use them?

Guiding you is exactly what we do. Each product page offers usage ideas, dosage and pairings, and our blog is full of recipes. To get started simply, open a product page and read the “How to use it” section (and, for our ranges, “Which one to choose?”). If in doubt, write to us.

Do your products contain a lot of sugar or additives?

No. All our products are free from additives and preservatives. As for sugar, it depends on the recipe: our jams are deliberately low in sugar, to let the fruit speak for itself. The full ingredient list, fruit content and nutritional values are on each product page.

How are your products made?

Our products are made with the same care, whatever the recipe: natural ingredients, free from additives and preservatives, and genuine artisanal know-how. We choose every product carefully, in the spirit of Persian recipes and flavours. The details — ingredients, origin, how it's made — are on each product page.

Are your products really of Persian origin? Where do they come from?

Our products are made in France. For us, cooking is a pleasure to share: Nasrin, our founder, loves creating products she enjoys using in her own kitchen, with her sensibility and personal touch — that's where the Maison's Persian soul lives. Some ingredients come from Iran when it makes sense, such as black lime or saffron. The details of each product are on its page.